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Heather Shalhoub

She/Her
Librarian and Coordinator for Web Services, User Experience, & Systems
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Heather Shalhoub
She/Her
Contact:
(800) 847-3000 x2222
Ask a Librarian - Chat 24/7, online contact form, and FAQ

Ask a Librarian Hours
Monday & Tuesday: 9am-8pm
Wednesday 12pm-7pm
Thursday 10am-7pm
Friday 8am-5:30pm

Ask a Librarian is closed during the Spring, Summer and Winter breaks. Academic librarians from Ask Us 24/7 are available to help when we aren't available.

Please note:
If you need to request accommodations on the basis of a disability for library content needed for your coursework, please visit the Accessibility Resources and Services website.
A little about myself: I was a librarian at Fulton-Montgomery Community College, Schenectady County Community College, and the University at Albany before I came to Empire State University in 2008. I have my M.S.I.S. from the University at Albany with a concentration in libraries, including a focus on humanities and web design. Most recently, I completed a certification in User Experience for Libraries and I am working towards my SUNY CPD Library Leadership and Management certificate.

My other work experience includes experience working in a public library children's room, running community art programs for children and senior citizens, teaching painting for beginners, and teaching workshops on creativity and personal growth. I paint and create mixed media and digital art in my spare time. I enjoy helping people learn and become lifelong learners by helping them find the information they need and leaving them with more confidence in their own research skills and abilities. If you need help with research, I am always happy to help.

Liaison responsibilities: Information Technology Services; SUNY Library Systems (SLS)

Awards: 2018-2019 SUNY Empire Student Affairs Service & Support Award in recognition of Commitment, Caring, & Dedication

Degrees: B.A. in art, SUNY Albany; M.S.I.S., SUNY Albany; incomplete M.A. in creative arts therapy, Hofstra University.

Certifications: Certificate in User Experience for Libraries; EASI Certificate in Accessible Information Technology; Alma Administration Certification - Ex Libris; Primo VE Administration Certification - Ex Libris

My Guides

About the Library
Last update: Jun 5, 2025 351 views
Alumni Library
Last update: Jun 5, 2025 99 views
Arts & Art History
Last update: Jun 5, 2025 137 views
Citing Generative AI
Last update: Jun 5, 2025 372 views
Cultural Studies
Last update: Jun 17, 2025 295 views
Last update: Jun 5, 2025 21772 views
Last update: Jun 5, 2025 52 views
Help
Last update: Jun 23, 2025 90 views
Last update: Jun 17, 2025 517 views
Last update: Jun 27, 2025 811 views
Maple Resource Center
Last update: Jun 5, 2025 1708 views
Policies & Procedures
Last update: Jun 5, 2025 97 views
Last update: Jun 5, 2025 77 views
Last update: Jun 5, 2025 629 views
Last update: Jun 5, 2025 309 views
Self-Help
Last update: Jun 27, 2025 2664 views
SPSS eTutor
Last update: Jun 5, 2025 4316 views
Last update: Jun 5, 2025 1500 views

My Subject Specialties

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